Agent Organized Tour Contract
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Travel Consultation

1. These Terms and Conditions form part of our Terms of Carriage and may be updated at anytime without notice. For more specific information, please contact us. By submitting a Booking Request you are not making a confirmed booking. We will send an email to inform you of availability and to confirm the pick-up time, airport meeting point, contact phone numbers and all associated costs and details. Customers are responsible for checking the content of the confirmation that we send and to advise us if any changes need to be made. Customers are responsible for the payment of all bank fees for any payments made to us directly into our banking account.

2. If for any reason we cannot meet you (if your flight is not delayed), a refund shall be issued if prepaid. If for any reason we fail to pickup our passengers at the designated date and/or time, we or our providers shall not be held responsible for the payment of accommodation, taxi fares, train fares or bus fares.

3. We accept no liability or responsibility for delayed or cancelled flights and delays due to traffic, traffic accidents, road closures or weather. Refunds are not available for passengers arriving on delayed flights that do not make it to meet our services. We shall not be held responsible or liable for soiled, damaged or lost personal items or luggage whilst in our care. If you have reserved a Private Transfer and you are late by more than 45 minutes after the agreed booking time, we reserve the right to charge a waiting fee of 4,000yen per hour or part thereof or you shall be reallocated seats on the next available scheduled service depending on our other commitments. If you reserve a scheduled service and arrive late, you shall be reallocated seats on the next available service, usually with no charge, however, charges shall apply if we need to rearrange schedules to suit your arrival. If you have hired a charter bus on a daily hire basis, the basic usage is set at a maximum of 8 hours per day. Overuse charges are charged at our discretion at the rate of 8,000yen per hour or part thereof.

4. Refunds shall not occur in the instance where your scheduled flight arrival time into New Chitose Airport is delayed to a time that does not suitably connect with our scheduled bus departure times. If your flight into New Chitose Airport is delayed or cancelled, phone us so that we may inform you of the next available bus departing the airport. If this time does not suit, you should make an alternative arrangement and no refunds shall be given. Consult your airline or travel insurance company for a refund.

5. Our buses run to a timetable and our drivers, by law, must adhere to government regulated driving hours. If your delayed flight arrives at a time that does not suitably connect with our scheduled bus departure times, we are under no obligation to provide you with a pickup at a time that is outside our scheduled operating hours.

6. Cancellation fees are applicable for cancellations received less then 72 hours prior to travel. An administration fee is charged for all cancellations and is currently 5% of the fare.  Please view our cancellation policy for further details. Cancellations shall be accepted up to 24hrs prior to date of service otherwise the full fare must be paid and subsequent refunds shall not be given. We reserve the right to cancel or amend bookings at anytime prior to service. A refund or credit shall be given if the booking was prepaid. We shall not be held responsible for the payment of accommodation, taxi fares, train fares or bus fares should passenger(s) decide to choose an alternative method of transport upon cancellation. We shall also not be held responsible for the reimbursement of any costs associated with the cancellation or late running of our services.

7. We cannot guarantee our buses will operate to the exact times according to our timetables or the availability of seats hence, vacancies may not always be available at the time/s you require to travel. We are under no obligation to wait for passengers that are running late to meet our services. Please view our departure policy for further details. We reserve the right to change our service to our customers depending on operational requirements due to late flights, weather conditions or any other reason. This may include the rescheduling of buses, taxis, charter and shuttle services to meet our obligations to our passengers. You may be required to transfer to a different vehicle during your transfer due to our larger vehicles not being able to access roads in snowy conditions. Vehicles we use shall depend on the number of booked passengers and can range from small type vans to coaches. Sometimes we may utilise the services of other transport companies to provide our service to our customers. Passengers must be ready to depart and waiting in their respective lobby 30 mins prior to bus departure time stated on the confirmation provided by us when departing Niseko areas.

8. Changes to confirmed bookings are generally not permitted within 72 hours of service. Any changes required within this time shall usually incur a re-booking fee (currently 2000yen).

9. Our wireless internet service may sometimes be unavailable due to signal strength or technical issues or if we utilise the services of other transport companies. The Wi-Fi service is provided as a free service and claims for non-operation shall not be accepted.

Service and Departure Policy

Our Commitment to Service
Meeting the needs and expectations of our customers has always been our highest priority and that includes providing services as advertised. We also strictly adhere to our advertised departure times as listed on our website and various other forms of literature. We may, from time to time, engage the services of other transport companies to provide our service to our passengers.

Flights That Arrive Late and The Impact On Our Service To You
Sometimes, flights into New Chitose Airport are delayed for various reasons. We are under no obligation to wait for passengers who arrive on late flights as this impacts on our other passengers.

Our Policy On Waiting for Late Flights
Wherever possible, our services shall wait for late arriving flights. If the flight has landed on or before our departure time our service may wait for late arriving passengers. Passengers are to make their way immediately to our meeting point as soon as they have collected their baggage.

Contacting Us
Passengers should contact us as soon as they are aware their flight will arrive late so we can reallocate seats. If contact is not possible due to being mid-flight, passengers should make their way to the meeting point as soon as possible. Our office closes at 10pm so contact may not be possible after this time. In this instance, passengers should make their own way to their destination.

Cancellation Policy

The Reason For Our Cancellation Policy
We adopt a cancellation policy to ensure the continued smooth operation and availability of our services. It also acts a deterrent to people who make bookings and then do not show up for their transfer with us. Our cancellation policy is in force so we can re-allocate seats to other travellers wishing to use our services. We consider our cancellation policy very fair and commensurate with other cancellation policies found throughout the tourism industry.

How Cancellations Are Accepted
We accept cancellations from our passengers directly with us via telephone or email only up until 24hrs prior to travel. We do not accept cancellations via a third party.

Our Cancellation Policy
Cancellations over 72 hours prior to service – no charge.
Cancellations received 24-72 hours prior to service – 50% of the fare is charged.
Cancellations received within 24 hours of service – 100% of the fare shall be charged.
Customers with Pre-Paid Travel Vouchers do not qualify for refunds. Date changes are accepted.
All cancellations are subject to a 5% administration fee.

If You Do Not Agree With Our Policy
If you do not agree with our Cancellation Policy we ask that you make alternative travel arrangements.

Payments Involving The Use Of Credit Cards

By providing your credit card details, you authorise us to charge any amount owing to us to the card. This may include any extra charges not included on your original booking that you have incurred.

Company	SKYBUS CO. LTD
Person in charge	Machiko Taniguchi
Address	Nishi Miyanosawa 2jo 1chome 5-20, Teine-ku, Sapporo, Hokkaido, Japan
Phone and Fax	Phone 81-(0)11-213-9184 Fax 81-(0)11-213-9186
Mail Address	info@skybus.co.jp
Web Address	http://skybus.co.jp
Booking means	Bookings accepted via internet, e-mail, fax and telephone
Confirmation and Decision of bookings	Bookings made by customers will be confirmed when Skybus sends an email confirmation to the customer.
Invalidity of bookings and Cancellation of bookings	All bookings will be invalid if any false information is given in the bookings. Your booking will be cancelled if there is no payment prior to date of service.
Payment	Credit cards – We accept Visa, Master, Amex, Diners and JCB cards.
Cancellation by the customer	72 hours prior: No charge24 to 72 hours: 50% chargeWithin 24 hours: No refund of paymentPlease use email or fax when cancelling. We cannot accept any cancellations by telephone.
Privacy sharing and usage	We will never share, sell, or lease any individual personal information with anyone for promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your bookings.